How we collect SMS consent.

When you call a restaurant powered by RestCall, our AI assistant answers, takes your order, and submits it to the kitchen. The phone number you used to place that call is the number we use to send the messages described below. By calling a participating restaurant and placing an order, you provide prior express consent — under the federal TCPA — to receive transactional text messages tied to that specific order.

We do not require you to opt in separately. The opt-in is the order itself: you initiated the call, you placed the order, you used your phone number to do so, and the messages we send are limited to information about that order. If you don't want any messages, reply STOP to the first text and no further SMS will be sent for that order or any future one.

When messaging is available, the first successful item add starts the tracking-text send and the assistant announces it on the call. The text itself carries the STOP opt-out instruction. If messaging is disabled or unavailable, no tracking text is promised. A representative server-owned v2 announcement is:

“Added chicken biryani. I'm texting you the tracking link and full menu.”

The call recording captures that announcement, and the messaging ledger records the transactional text and its carrier status. The message body includes the opt-out instruction shown below.

Below is a representative sequence showing how the announcement and tracking-link SMS are initiated together after a successful first-item add when messaging is available. Calls are recorded end-to-end (see section 6).

Caller

[dials the restaurant's published number]

AI

“Example Restaurant, how can I help?”

Caller

“Hi, I'd like a chicken biryani.”

AI

“Added chicken biryani. I'm texting you the tracking link and full menu. Anything else?”

System

At this point a single SMS send starts to the caller's Caller-ID number:

Example Restaurant: Track your order and view the full menu:
https://dash.restcall.ai/track/abc123

Powered by RestCall.ai
Reply STOP to opt out.

Caller

“No, that's all.”

AI

“Perfect — your order number is 42, ready in about fifteen minutes. Thanks!”

The italicised turn is emitted by the server-owned v2 tool result in telephony-v2/src/telephony_v2/tools/ordering.py when the SMS send is scheduled successfully. The message body and STOP instruction live in telephony_v2.messaging.

A phone-order attempt may receive a tracking text, and a completed order may also receive an order-ready text:

1. Tracking link

   Example Restaurant: Track your order and view the full menu:
   https://dash.restcall.ai/track/j97rb2x9ap1k
   
   Powered by RestCall.ai
   Reply STOP to opt out.

2. Order ready

   🍽️ Example Restaurant: Order 42 is ready! Come grab it while it's hot, John.
   
   Powered by RestCall.ai
   Reply STOP to opt out.

That's the entire program. We do not send marketing messages, promotions, recurring digests, drip campaigns, or any message you didn't implicitly request by placing the order. Order numbers are short numeric labels (e.g.  42); tracking links route through dash.restcall.ai.

Zero to two messages per phone-order attempt. No tracking text is sent when messaging is disabled or unavailable. A completed pickup order may also receive an order-ready text when an app push was not delivered. Each new phone-order attempt starts the count over — we don't carry unread messages forward.

Reply STOP to any message and you are unsubscribed immediately and permanently across the entire RestCall network. Reply HELP for assistance. Both keywords are honored automatically by our SMS carrier; after a STOP, no further messages can leave the platform to your number.

If you previously opted out and want to receive tracking texts again on a future order, contact support@accuratestack.com from the phone number in question. Re-enrollment is a manual, human-reviewed process — we do not allow casual re-opt-in during a call.

Calls to RestCall-powered restaurants are recorded for quality and compliance purposes. The recording captures your order, the assistant's SMS-disclosure statement, and the resulting transaction state. Audio retention follows our privacy policy.

If you'd like a copy of the recording for an order you placed, or want to confirm the consent record on file, contact support@accuratestack.com.

Phone numbers used for SMS are limited to the messages described above. We do not share, sell, rent, or otherwise transfer phone numbers or opt-in data to third parties for their own marketing or any other purpose. Data is shared with our SMS carrier (Twilio) only as necessary to deliver the messages tied to your order; Twilio's handling is governed by their own published terms.

For the full picture of how we collect and process personal data, see our privacy policy.

Standard message and data rates may apply depending on your wireless plan. RestCall does not charge for SMS; any cost is solely between you and your mobile carrier.

Questions, opt-out trouble, or requests to access your consent record:

support@accuratestack.com