Privacy Policy

RestCall (“we,” “us,” “our”) operates an AI-powered phone ordering platform that restaurants use to take customer orders over the phone. This policy describes how we collect, use, and share information about people who call restaurants that use RestCall.

• Phone number — captured automatically from Caller ID when you call a RestCall-powered restaurant number.
• Name — only if you provide it verbally so the restaurant can attach it to your order.
• Order contents — items you order, modifications, and pickup time.
• Call audio — we record both sides of the call for quality and training purposes. Recordings are retained for a limited period and then deleted.

• To process and fulfill your order with the restaurant.
• To send you a one-time SMS containing a link to track your order in real time. This is transactional — not marketing.
• To improve the AI assistant's accuracy and reliability.
• To comply with applicable laws and respond to lawful requests.

By placing a phone order through a RestCall-powered restaurant, you provide prior express consent under the TCPA to receive transactional SMS tied to that order — typically a tracking link and an order-ready notification (one to two messages per order). The AI assistant audibly discloses the tracking text on the recorded call at the moment it is sent, so the disclosure is captured alongside the order. Message and data rates may apply.

You can opt out at any time by replying STOP, UNSUBSCRIBE, or CANCEL to the SMS. Reply HELP for support. Mobile carrier information is not shared with third parties for marketing purposes. See our SMS consent disclosure for the full description of when and how messages are sent.

• The restaurant you're ordering from, so they can prepare your food and contact you about the order.
• Service providers that help us run the platform (telephony, speech-to-text, hosting). These providers are bound to confidentiality.
• Law enforcement or regulators, where legally required.

We do not sell your personal information. We do not share SMS consent or phone numbers with any third party for marketing.

Order data is retained as long as the restaurant's account is active. Call recordings and transcripts are kept for a limited review window and then deleted. You can request deletion of your information at any time — see section 9.

We use industry-standard safeguards including TLS in transit, encryption at rest, signed webhooks, and least-privilege access controls. No method of transmission or storage is 100% secure — we'll notify affected users if a breach occurs, consistent with applicable law.

RestCall is not directed at children under 13. We do not knowingly collect information from anyone under 13.

You may request access, correction, or deletion of your personal information by contacting us. To unsubscribe from SMS, reply STOP to any message we send you.

Contact: email support@accuratestack.com.

We may update this policy from time to time. Material changes will be announced via the platform. Continued use after changes take effect means you accept the updated policy.